Responsibility matrix
Agree which tasks belong to your team and which are included in a service scope.
Management is a scope of work, not just a label. Discuss monitoring, patching, backups and escalation so that responsibilities are clear before the server goes live.
Agree which tasks belong to your team and which are included in a service scope.
Plan updates and changes around application availability.
Document backup, restore testing and escalation requirements.
For Fully Managed Servers, begin with application compatibility, peak demand, data volume and expected growth. These requirements determine the configuration and operating plan.
Define who handles access, updates, monitoring and recovery. Include any migration or management service explicitly in the quotation.
Test the agreed configuration before switching workloads. Keep a record of access ownership, acceptance checks and the process for requesting changes.
Tell us about existing server, applications, desired support tasks and required service hours.
Existing server, applications, desired support tasks and required service hours.
The selected products, confirmed availability, licence terms and agreed delivery or management scope. Taxes and optional services must be identified before purchase.
Confirm the products, responsibilities and terms before you proceed.